Frequently Asked Questions

Which shipping company does American Site Furnishings use to send products?

Depending on size, weight, and delivery address, your purchase will be shipped via common carrier freight services or UPS Ground, FedEx Ground, etc. We are not able to deliver to PO Box or APO/FPO addresses. All sales requiring motor freight delivery will be FOB Origin, meaning that ownership of goods transfers to the purchaser once the shipment is loaded on the truck for transport.

Will I need any special equipment or delivery services to off-load my shipment from the carrier?

If your order is arriving via common carrier, your shipping/delivery address must be able to accommodate a large delivery truck, including trucks pulling trailers up to 53' in length. Low wires/clearances may create obstacles to delivery. In most cases a team of 3 to 5 people (depending on order size) from your organization will need to remove the shipping crate from the truck and inspect its contents using the packing list. If you have access to a fork lift, it can be used in the off-loading process, but manpower can substitute if equipment is unavailable.

I don’t have a team to help off-load, what can I do with my shipment?

Please notify our customer service at the time of your order if you will require any additional freight services such as lift-gate, residential delivery, inside delivery or two-person delivery. We may be able offer off-loading services for an additional fee, depending on the delivery location. Any additional costs associated with additional freight or delivery services will be made clear before any products are shipped, provided we are made aware of the need.

Will American Site Furnishings ship items to a P.O. box?

Unfortunately, we are not able to deliver to PO Box or APO/FPO addresses.

How long will shipping take?

Items purchased from our Quick Ship category will ship within five business days (does not include weekends or holidays). All other orders typically ship in about two to three weeks. Transit times will vary based on where the shipment is going, but normally take three to five days for addresses in the continental United States.